Queens Road Dental Care – Your new patient journey
We understand that the current situation has been a challenging time for everyone, but also that we need to ensure we are still able to care for you and your dental needs. That is why we have been working hard to completely redesign the patient journey so that we can begin to welcome you back as safely and as quickly as possible.
Every decision we have made has been with a focus on the safety of you and our employees. We understand that things may feel different to your usual experience with us, and that you may be concerned, so here is some information on how your new visit will look.
If you have any of the symptoms of Covid-19/Coronavirus, please let us know as soon as you can; DO NOT ATTEND your appointment and follow the government guidelines for self-isolation.
Before your appointment
To ensure that you have all the information easily to hand, we can send you all the key information before your appointment – including who you will be seeing, what treatment you will be having, the cost of your treatment and, what to do when you arrive. It is possible that we may ask you to complete and return a medical history form that will be sent and completed digitally, so please do not print this out and bring with you.
On the day of your appointment
Before you leave to come to the practice, we ask that where possible, you have already visited the lavatory, have ensured that you are hydrated and already brushed your teeth. It is important that you do not bring a large number of things into the practice with you, so please ensure you only bring necessary items with you.
When you arrive, the doors will be locked, so please call our reception team to let them know you have arrived and either stay in your car or outside of the practice (whilst maintaining good social distancing protocol) if you have arrived on foot. To minimise risk, please ensure you attend your appointment alone unless you require assistance or are supporting a child or someone vulnerable. We are encouraging card payments only so where possible, please do not arrive with cash.
Entering the practice
When it is time for your appointment, one of our team will call you to notify you to approach the entrance of the practice. Please let us know if you do not have a mobile phone beforehand and we will make alternative arrangements. Once you have been invited into the practice, you will be asked to sanitise your hands and correctly place a facemask on, which you will be shown how to do. Our team will be wearing PPE and will be behind protective plastic screens, but this is for the safety of everyone. No other patients will be waiting in the reception area and you will be guided to the appropriate treatment room, following the distance markers that will be displayed throughout practice.
Before you enter the treatment room, you will need to leave any loose belongings like your coat or bag in the designated box provided. Upon entering the treatment room, our teams will be wearing extra Personal Protective Equipment (PPE) as in order to provide you with the right care and service, they cannot adhere to social distancing recommendations. This may mean that it is more difficult to see our colleagues and clinicians’ faces, but please be reassured that they will be the usually friendly team. Naturally we are also ensuring that each treatment room is carefully cleaned and disinfected after each patient. You will be asked to place your mask into a plastic box.
If you are attending for a treatment that requires an Aerosol Generating Procedure (AGP) – any procedure that has the potential to cause spray – you will be asked to carefully swill your mouth with a hydrogen peroxide solution for 1 minute. One of our team will talk you through this on the day.
After the appointment
When your treatment is complete, you will replace your face mask, use hand sanitiser and collect your belongings from the box outside the treatment room door. We will require payment (if appropriate), ideally by card, using our disinfected card machines. Before you leave the practice, you will have to opportunity to use hand sanitiser one last time, before we say goodbye. If you have any questions after the appointment, we will be able to call you to discuss this further as our aim is to minimise your time in the practice, for your own safety.
We hope that the above ensures that you can rest assured when visiting that every step has been taken to ensure the safety of you and our employees. This is our top priority as we begin reopening our doors and return to providing you with the same standard of dental care that you have been used to. If you have any questions at all regarding our new patient journey, please do not hesitate to contact us.